Shipping policy

All orders are processed within 5 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Additional delays, such as a high volume of orders, postal service problems, or manufacturing/distributor delays are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over $35 within the Miami area. For orders under $35, we charge $10 for local delivery.

Deliveries are made from 9-5 on weekdays, excluding holidays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at 7959 NW 64th St, Miami, FL 33166 with an appointment by emailing us or calling us. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 to 15 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are during the weekday from 9-5 pm and they are subject to change. Please contact us for an appointment to ensure your order is available for pick-up. Please have your order confirmation email with you when you come.

International Shipping

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Discomoda USA Corp. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@discomodarecords.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please visit our return policy for information on returns. It is located on our website at discomodarecords.com

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@discomodarecords.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@discomodarecords.com.